You can send it to us (free of charge) to the following address : Antwoordnummer 24546 | 2490 VB ‘s-Gravenhage. The owner will be very grateful.

Are you going to move? Leave the Avalex pass for the new occupants. The card is assigned to the house address.

Are you moving to one of the Avalex municipalities? There should be an Avalex pass in your new home. The former occupants should have left it behind for you. If there is no Avalex pass in your new home, you can apply for a new one.

You need to have an Avalex pass if you want to dispose of oversized waste or garden waste at one of our collection centers. You cannot enter without an Afvalpas.

Only 1 Afvalpas will be issued per address. Click here to fill out a form for a new pass.  If you reside at 1 address with other people, you will need to share the Afvalpas.

Your current card will be blocked and you will receive a new card by mail within five to seven business days.

Your waste is collected between 7.30 and 16.00. It is not possible to indicate an exact time.

Make sure to put out your container(s) before 7.30am on your collection day.  It is preferable that you put it out on the day itself. This way you help to combat filth and nuisance from animals. You can find the correct collection day in your household waste calendar.

Is the underground waste container in your street full or broken? Or have you seen that a underground waste container for glass, paper or plastic waste is full? Please feel free to contact our customer service at 0900-0507 or visit our social media pages.

Our employees will ask you to provide a container number (Starting with OOC/BOC.XXXXX). This number can be found on the container and is mounted on a visible location. This ensures that we can quickly resolve any problems  the container.

Sometimes a container appears to be full but it is not. Give the rubbish a strong push or use another opening.