Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) page.

Contact us
If you have a question that isn’t answered here, please feel free to use the contact form or call us on 0900-0507. Our customer service is available on weekdays from 08.00-17.00. You can also visit our social media pages (Facebook Twitter).

Avalex pass

  • I found a pass. What should I do?

    You can send it to us (free of charge) to the following address : Antwoordnummer 24546 | 2490 VB ‘s-Gravenhage. The owner will be very grateful.

  • I’m moving, what should I do with my Avalex pass?

    Are you going to move? Leave the Avalex pass for the new occupants. The card is assigned to the house address.

    Are you moving to one of the Avalex municipalities? There should be an Avalex pass in your new home. The former occupants should have left it behind for you. If there is no Avalex pass in your new home, you can apply for a new one.

  • I lost my Avalex pass. Can I apply for a new one?

    You need to have an Avalex pass if you want to dispose of oversized waste or garden waste at one of our collection centers. You cannot enter without an Afvalpas.

    Only 1 Afvalpas will be issued per address. Click here to fill out a form for a new pass.  If you reside at 1 address with other people, you will need to share the Afvalpas.

    Your current card will be blocked and you will receive a new card by mail within five to seven business days.

Household waste

  • What time will my waste be collected?

    Your waste is collected between 7.30 and 16.00. It is not possible to indicate an exact time.

    Make sure to put out your container(s) before 7.30am on your collection day.  It is preferable that you put it out on the day itself. This way you help to combat filth and nuisance from animals. You can find the correct collection day in your household waste calendar.

  • How do I report a full or defective underground container?

    Is the underground waste container in your street full or broken? Or have you seen that a underground waste container for glass, paper or plastic waste is full? Please feel free to contact our customer service at 0900-0507 or visit our social media pages.

    Our employees will ask you to provide a container number (Starting with OOC/BOC.XXXXX). This number can be found on the container and is mounted on a visible location. This ensures that we can quickly resolve any problems  the container.

    Sometimes a container appears to be full but it is not. Give the rubbish a strong push or use another opening.

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